Items purchased through staff sales are intended for personal use only.

Exchange, return, refund, after-sale services, and alterations on the purchased items will NOT be accepted.

The invitation should not be forwarded to anyone other than the recipient of this email. 

All products will be sold in “as is” condition. 

A maximum of 2 orders is allowed per staff member (quota applies to your total orders). 

No pictures or videos are allowed to be taken on-screen or shared with anyone. 

All items will be fulfilled on a first-payment-received basis. 

Items will only be fulfilled upon successful payment 

All communication/queries about the items purchased on staff sale should be addressed to Etoile office (staffsale@etoilegroup.com ) and to no other stores or entities. 

If a defect is identified during the fulfilment process, the affected item will be cancelled, and the amount will be refunded to your card.

Payment Terms

If your payment doesn't go through: Contact your bank for assistance. 

Try using a different bank card. Try from a different network (Mobile Data/Wi-Fi/Hotspot). 

If an item is not available after payment, we will refund the amount using the original method (refund timeline as per bank policy). 

The login employee name and order payee card name must be the same.

Logistics

Etoile Group will manage the shipment of items; shoes will be shipped without a box. 

The collection of items will be from a central location in the country (most likely one of the warehouse locations).

Collection Location, time and schedule will be communicated. 

Once you receive the collection email, the order must be collected within 2 weeks. 

Chalhoub's ID card and invoice should be presented for verification for item collection Items will be ready for collection within 3 weeks.